Do I have to pay duties/customs?Updated 14 days ago

Yes!

Laws vary by country, so it depends on your country's regulations. You are responsible for paying any assessed customs fees upon receipt. We are not responsible for any customs fees charged.

Whoever receives the package is responsible for paying any applicable duties or customs fee on the received products, even if it is being shipped as a gift. 

If you choose a FedEx Shipping Option, they will clear your order through customs to reduce transit times. At the time of delivery, you will be presented with a bill from them to pay these fees. 

Please refer to the FedEx International Duties and Taxes website for additional information.

If you fail to pay the duties for your parcel and it is returned to us, you will have the option for us to re-ship your package to you (and you will pay for shipping again), or we can refund you for the products minus the original shipping amount paid, and any additional fees charged for the package to be returned to us. We will reach out to you if your package is returned to us. 

We are unable to issue any refunds for international orders until the item has been returned to our warehouse.

We cannot mark packages as gifts, and we will not falsify the total value of the package to skirt customs fees. All contents will be stated on the outside of the package as part of the customs form.