Help! I think my package got lost!Updated 9 days ago

While most international packages show up within a few weeks, there can be delays for a variety of reasons.

First, check with your local post office, FedEx office, or customs office, depending on which shipping method you used. In many countries, you can give your tracking/package number and they can tell you if it's in the system or not.

It is also important to check with your local customs office, because many packages get held there for customs to be collected. 

 If you are still having trouble finding where your order is, please let us know, and we'll do our best to track it down.